The Performance Gate Toolkit

The right tools for the job

Once the strategic improvement priorities are clear for our customers, we have a wide range of tools and techniques to support delivery.
Extensive experience deploying these across many customers helps to identify quickly the right tools for your improvement goals.

Performance tools covering:

• Market performance

• Customer performance

• Financial performance

• Operational performance

• People performance

• Community performance

• Sustainability performance

• Measuring and Optimising performance

• Business cycles

• Performance risk management

Customers tools covering:

• Strategic marketing

• Customer segmentation

• Market leadership

• Key account management

• Value proposition

• Customer experience

• Customer success

• Servitisation

• Sales processes and skills

• Negotiation skills

Products & Services tools covering:

• ​Value proposition

• Product portfolio management

• Make to order, make to stock, make/ buy

• Strategic marketing

• Market leadership

• Innovation

• Network effects

• Design Build Operate Maintain Optimise

• Servitisation

• Asset Management/ Managed Service

• Service concept

• Product & Service quality, cost & delivery

• Programme and project management

Enterprise Excellence tools covering:

• Current state analysis

• Strategy creation

• Golden circle & vision

• Business canvas

• Portfolio management

• Programme blueprint

• Policy deployment

• Matrix Leadership model

• Learning organisations

• Organisation benchmarking

Functional Excellence tools covering:

• Safety leadership

• Quality leadership

• Risk & Compliance leadership

• Functional lean leadership

• Cross functional teamwork

• Life Cycle functions​​

• Supporting functions

Operational Excellence tools covering:

• Operational Leadership 

• Lean management system

• Continuous improvement

• Customer experience

• Empowering the many

Culture & People tools covering:

• Company values & behaviours

• Leadership culture

• Service culture

• Continuous improvement culture

• Meetings culture

• Workforce profile

• Recruitment & induction

• Performance management

• Development

• Engagement

Leading Change tools covering:

• Change leadership principles

• Vertical slice leadership

• Performance-centred change

• Excellence-centred change

• Process-centred change

• Project-centred change