Performance
Deliver performance improvement for your customers, shareholders, people and stakeholders
Are you achieving your target performance for your shareholders, customers, people, community and planet?
Both now and into the future?
Customers
Make your customers successful.
Understand their needs and maximise the value that you offer.
Are you making your customers more successful?
How well do you understand their needs and their pains?
Are you maximising the value that you can offer them?
Products & Services
Offer Products and Services that maximise the value to your customers and to your business
You are already adding value to your customers - could you offer more?
Do you understand what it is about your offer that is really valuable for your customers?
Is your organisation too focused on the current products or services it offers and missing a bigger opportunity?
Enterprise Excellence
A leadership team that inspires, engages and directs an aligned organisation
Is everyone in your business clear on your business purpose? Do they know the business strategy to achieve it?
Do they know how to contribute?
Does your leadership team inspire?
Functional Excellence
An organisation structured to meet its goals.
Functions that are efficient and effective.
Are each of your key functions performing well?
Are they delivering efficiently and to the quality level you would choose?
Do they contribute to the strategic direction of your organisation?
Do the functional leaders inspire their people?
Do the functions work well together as a team?
Operational Excellence
Deliver your products and services efficiently to the standard you choose.
Empower your front-line people to delight your customers.
Are your products and services delivered to the standards you choose, every time?
Are you as efficient as you would like to be?
Are you getting the best out of your front-line people? Are they engaged and helping you to continuously improve?
Do your customers have a great experience when engaging with your front-line people?
Culture & People
Establish and implement the culture and the people skills you need to sustain your improvements.
Start to act in your new way of thinking: "culture eats strategy for breakfast".
Do you have the culture that you want? Where do you want it to be in 5 years?
What new ways of working need to become embedded in your people and your culture?
Is your culture a competitive advantage?
Do you have the people skills, in the right quantities, that your organisation needs - now, and into the future?
Leading Change
Create and sustain momentum for change in your organisation
What is the right balance in your organisation between the need for change and running your business as usual?
Are you in a time of crisis, when the need for change is all-consuming?
Are you looking for the next opportunity, or to head off the next threat?
How will you create the right momentum to drive your change through your organisation?
How will you ensure a sustainable improvement legacy?