Case Studies
Outstanding Results
Successful business results are often commercially sensitive.
Here are some summarised case studies...
Performance
Case Studies
Helped a global leader in material-handling automation win a 10 year strategic partnership worth in excess of £500m.
Helped a UK business grow from 1 customer to 10 in 2 years, adding £18m in EBIT above plan. Increased the bid win rate from 50% to 75% on £300m of work.
Helped a global hub airport recover from 13th/13th in airport rankings to 1st/13, best in Europe.
Doubled turnover in Nordic & Southern Europe for a global manufacturer, through both organic and acquisitive growth.
Customers
Case Studies
Measurably increased performance for a customer's Key Customer across a balanced scorecard of metrics.
Created a continuous improvement management system jointly with a Key Customer and measurably improved.
Helped a UK business grow from 1 to 15 customers in 4 years with a strategic marketing and sales approach.
Helped build the capability needed to become a long-term partner of a Key Customer, leading to a 10 year strategic partnership. Increased customer satisfaction by 67%.
Products & Services Case Studies
Helped create and deliver a Programme and Project Management capability to manage a £4 Billion capital programme.
Helped create and deliver Sales and Operations planning to support growth across a $500m European business.
Shaped and helped deliver a life-cycle service capability that contributed to a 10 year strategic partnership.
Helping create and deliver a life-cycle service capability for an international customer to support the doubling of the business to $500m by 2025
Enterprise Excellence Case Studies
Functional Excellence Case Studies
Created a Sustainability programme for a Key Customer
Strategic sales and marketing plan delivered successful Geographic growth in UK business and in Nordic & Southern business.
Sales upskilling in a number of organisations leading to sales growth.
Sales & Operations Planning improvements leading to effective delivery of sales growth through organisational alignment.
Asset Management strategic approach leading to joint customer improvement roadmaps and partnership.
Purchasing & Supply chain: management of £50m Purchasing portfolio.
Project, Programme and Portfolio management: Deployment of integration benefits delivery approach across a £4 Billion programme.
Quality: deployment of ISO 9001 quality standard across a European organisation
Operational Excellence
Case Studies
Created an Operational Excellence capability in a customer site-based team, as part of a wider customer-centric strategy.
Developed a scalable Operational Excellence capability that is being rolled across multiple sites.
Measurable improvement in Operational Excellence
Measurable improvement in Operational performance
Basis for a customer-wide Continuous Improvement Community
Operational leadership development program in North America
Culture & People
Case Studies
Helped create and embed a culture of customer excellence from 2017 to 2019. Customer satisfaction increased by 67%.
Created and led a continuous improvement culture based on Operational Excellence. Measurable improvement in Operational Excellence culture coupled with Measurable improvement in business performance.
Created and led a continuous improvement culture based on Lean Six Sigma at a global hub airport and at a European manufacturer. Won the 2010 British Quality Foundation award for best programme. Delivered £68 m of savings. Helped drive the organisation for 13th/ 13th airport in customer rankings to 1st/ 13.
Leading Change
Case Studies
Helped develop and deliver successful Destination 2020 geographic growth strategy.
Helped develop and deliver Destination 2025 Key Customer strategy that doubled the business by 2020.
Helped create and deliver the Customer Success 2025 growth strategy to double a North American business to $500m. Measurably increasing the capability of the organisation.
Helped create and deliver a Portfolio, Programme and Project capability for a £4 Billion programme. Ensuring that capital investment delivers the strategic benefits sought. Reduced costs by £20m and lead times by 20%.
Helped integrate European businesses after acquisition, improving Return on Net Assets, 2000 - 2006. Integrated an closed 14 legacy IT systems across 15 units and drove out $50m of excess costs.
Introduced Lean Six Sigma improvement methodology into a global hub airport. Won the 2010 British Quality Foundation UK-wide programme of the year. $68m of benefits delivered
Helped create and deliver a Geographic growth strategy that grew a business from 1 to 10 customers in 2 years and delivered £18m additional EBIT.
Helped create and deliver a growth strategy that doubled a business and increased profitability, between 2018 and 2021.
Created sustainable long term growth strategy through developing a service-based lifecycle partnership. £35m of new service business won 2018, strategic partnership won in 2020.
Helping double an international business to $500m by 2025 through the development of sustainable long term key account partnerships